Shipping policy
Shipping Policy — Calm Pets Co. Last updated: May 31, 2026
1. Order Processing We aim to process all orders within 24–72 hours of purchase (excluding weekends and holidays). You'll receive a confirmation email once your order has been placed, and a shipping notification with tracking information once it's on its way.
2. Shipping Times Depending on your location, estimated delivery times are:
- United States: 6–12 business days
- International: 8–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.
3. Tracking Your Order Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package every step of the way.
4. Shipping Delays While we do our best to ensure timely delivery, Calm Pets Co. is not responsible for delays caused by carriers, customs, or circumstances beyond our control. If your package is significantly delayed, please contact us, and we'll do our best to help.
5. Lost or Stolen Packages If your package is marked as delivered but you haven't received it, please contact us within 7 days of the delivery date at calmpets@xoxocalmpets.com, and we'll investigate promptly.
6. Returns If you need to make a return, our dedicated support team is here to assist you promptly and ensure a hassle-free experience — your satisfaction is our priority. Please refer to our [Return & Refund Policy] for full details.
7. Contact Us Email: calmpets@xoxocalmpets.com Website: shopyourfavoritepet.com